I’m a Blackberry girl so last April when my BB went kaput and wouldn’t take a charge, I was desperate. I needed a new phone badly especially since my phone is my virtual office. That was the day my life would change and I would curse myself for ever stepping foot into this store called 2B Wireless.
Ever hear of T-Mobile exclusive distributors? They claim to be T-Mobile, but really, they’re far from. The only similarity they have is that the T-Mobile logo is plastered all over the walls and windows, and your phone comes in a T-Mobile bag.
As soon as I walked in I asked the rep, “Is this a T-Mobile store?”
He answered, “Yes, we do all of the same things T-Mobile does, but we’re an exclusive distributor.” All of the things, huh?
My first gut reaction was to run, but I stayed since I was already there and told him I needed a new phone. Since I was not eligible for any phone specials, he suggested that I add a line to my current plan which would give me the phone at a heavily discounted rate. As long as I never used the line, there wouldn’t be any problems. Was also told that with this new line, I was eligible for a $50 Visa gift card. WRONG! Not only did my bill skyrocket an extra $100, but I never received the gift card and kept getting denied when I reapplied for it. Brother. After eight calls to T-Mobile and reps telling me I should have just gone to T-Mobile directly who would have given me a phone discount due to my long-time contract with them, and never would have suggested changing my plan, I asked them what the he** they were doing representing this company if they could not do all the things T-Mobile could do! I was livid to the point that Verizon, AT&T, any network was looking pretty good.
T-Mobile, the real T-Mobile, finally resolved everything about a month later, switched me back to my original plan, and credited me the $50. They had written numerous notes (eight of them) in my account about my situation with a note that read NO ETF, or no early termination fee.
Apparently exclusive distributors don’t talk to T-Mobile or share the same computer systems even though they’re affiliated. Last week, yes 6 months later, my credit card was charged the $200 ETF from a company called 2B Wireless. Don’t know why I didn’t see that coming so I am now disputing it with my credit card company, yet another call I had to make to resolve this incredibly draining situation.
So I ask, why T-Mobile, why on earth would you align yourself with a company that will lie, ruin relationships with your long-standing customers, cause them to go elsewhere because they’ve had enough, and represent you in such a negative light??? I’m still trying to figure that out. Why would any company for that matter? I’m a small business owner and would never build an alliance with anyone that I couldn’t trust 100% to deliver the same service I would. All I know is that if 2B Wireless continues to stay in business, the more and more customers T-Mobile will tick off. Get ready for new clients Verizon, Sprint and AT&T. They’re coming.
Had a similar experience and feel like venting? Comment back and let’s show these big name companies what not to do in business.